What Information We Hold and Why
We collect the details you give us during account registration — your name, email address, phone number and date of birth. When you make a deposit or withdrawal via bKash, Nagad or Rocket, we record the transaction reference, wallet number and amount to verify the payment
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and keep your account history accurate. We do not store your full mobile banking PIN or password; those stay with your wallet provider. We also collect device data — browser type, operating system, IP address — to keep your account secure and detect unusual login activity.
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If you contact our support team, we keep a record of that conversation to improve how we help you next time. Your data is held on secured servers and is never sold to third parties for marketing. We share data only where required by applicable law
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or where a payment processor — such as the gateway that handles your Nagad or Rocket transfer — needs it to complete the transaction. Availability of our service depends on your local law and eligible regions, and your data rights under this policy apply accordingly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.